Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
| Item Type | Drop Off TAT | Pickup TAT | Hand over to Zesk WH | QC TAT |
|---|
| Non Bulky | 4 working Days | 4 working Days | 1 - 5 working days | 2 working days |
| Bulky | N/A | 7 working days | 1 - 5 working days | 2 working days |
Please note that this policy does not apply to Zesk Global products.
| Payment Method | Refund Option | Refund Time |
|---|
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| HBL Direct Transfer | HBL Account | 5 Working Days |
| Zesk Wallet | Zesk Wallet | 30 Minutes |
| Equated Monthly Installments | Credit Card | 10 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 5 Working Days |
| Zesk Wallet | 30 Minutes |
| Cash on Delivery (COD) | Zesk Wallet | 30 Minutes |
| Zesk Voucher | Zesk Voucher | 1 Working Days |
| JazzCash Mobile Account | Zesk Wallet | 30 Minutes |
| Modes of Refund | Description |
|---|
| Zesk Wallet | The Zesk Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Zesk Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Zesk Wallet. |
| Refund Voucher | Vouchers will be sent to the customer registered email ID on Zesk and can be redeemed against the same email ID. |
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Zesk, please contact your personal bank. |
| Easypaisa Wallet | If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter. |
| Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
|---|
| Debit/Credit Card | Debit/Credit Card | 20 Working Days |
| HBL Direct Transfer | HBL Account | 15 Working Days |
| Zesk Wallet | Zesk Wallet | 11 Working Days |
| Equated Monthly Installments | Credit Card | 20 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 15 Working Days |
| Easypaisa Shop (OTC) | Zesk Wallet | 11 Working Days |
| Zesk Refund Voucher | Refund Voucher | 11 Working Days |
| JazzCash Mobile Account | Zesk Wallet | 11 Working Days |
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